Case study 03Virtual care platform

Andor Health

In the early product, clinicians built a patient’s care journey themselves, with no code. Drag a step in and watch the patient’s phone.

  • RoleLead Product UX/UI Designer
  • Years2019–2023
  • PlatformWeb, iOS, Android
  • StatusConcept demo

PathwaysHeart failure follow-upDraft

Concept demo, not Andor’s screens

Pathway

    Drag a step here to start

    A concept of the early pathway builder. Drag a step to take over. Keyboard: Enter adds a step, and each step has move and remove buttons.

    01What it does

    Clinicians design the journey. Patients just follow it.

    Care teams build personal digital journeys for their patients, with AI helping. Each person on the team sees real-time information shaped to their own workflow.

    WelcomeQuestionsVisitThe clinician builds the pathwayNo code, no engineerWelcome,Maya.ReplyThe patient gets each stepOn iOS or AndroidMayareading offCallThe care team gets the alertShaped to each roleWorks with the hospital’s existing systems and EHR

    Concept illustration. Not Andor’s screens. Names are fictional.

    02With Microsoft

    Microsoft showed up four times in my four years.

    Teams, venture funding, hospital at home, and Azure OpenAI. Select a moment to see what it asked of the design.

    MAR 2019 TO MAY 2023 / MY TIME AT ANDOR2020202120222023Orlando Health rolloutEpic App OrchardDigital front doorMar–Apr 2020TeamsNov 2020M12 investsMar 2022Hospital at homeApr 2023Azure OpenAI
    MAR–APR 2020

    Microsoft Teams

    Andor announced a Teams integration for care-team collaboration.

    Design question: alerts and messages must make sense outside the app.

    Andor, 27 Apr 2020
    NOV 2020

    M12 invests

    Andor announced M12, Microsoft’s venture fund, as an investor.

    Design question: a young product needs one clear visual language on web, phone and site.

    Andor, 30 Nov 2020
    MAR 2022

    Hospital at home

    Andor and Microsoft partnered to extend virtual care to hospital at home.

    Design question: the patient is alone at home. What do they see, and who answers?

    Andor, 15 Mar 2022
    APR 2023

    Azure OpenAI

    ThinkAndor began using ChatGPT through Microsoft Azure OpenAI Service for virtual care collaboration.

    Design question: AI suggests, the clinician decides. Where does that line show?

    Andor, 18 Apr 2023

    Dates are from Andor Health’s own announcements. These are company milestones during my time there, not claims about what I negotiated or built. It plays on its own; select a moment to hold it.

    03My work

    Six surfaces. One system.

    Lead Product UX/UI Designer, March 2019 to May 2023. I worked with project managers every day and handed designs to front-end developers.

    The web appAn interface that lets clinicians design digital experiences without technical skills.
    iOS and Android appsThe complete user experience for the mobile apps.
    Website and marketingThe website, product illustrations and healthcare conference booth graphics.
    A design systemComponents and consistency across web and mobile, plus a brand that reads clinical and precise.
    Wireframes and prototypesInteractive prototypes in Adobe XD, built with the developers who shipped them.
    Usability testsWith clinicians and care team members. Findings and recommendations went to product stakeholders.
    Findings go back into the designRequirementsWireframesPrototypeTest with cliniciansHand off to developers

    From my role description. Tools: Adobe XD, Photoshop, Illustrator. I have no archived files from this work, so nothing here is a screenshot.

    04Since then

    The product kept growing after I left.

    Company-reported figures from 2025 and 2026. Shown for context. This is not my work.

    92.6
    Best in KLAS 2026, Virtual Care Platforms (Non-EHR). Fourth year in a row.
    1,742
    rooms across 12 Sentara hospitals, virtual nursing rollout complete.
    500+
    facilities on the platform, per Andor.

    All three are Andor Health’s own claims, not independently checked by me.

    05Status

    No archived screens. So I redrew the ideas.

    Every picture and the demo at the top are concepts I made for this page. They are not Andor’s screens, and no patient data is shown.

    Concept demo and illustrations

    What is verified

    • My role and dates, from my LinkedIn
    • Microsoft milestones, from Andor
    • Later figures, labelled company-reported

    Ask me about

    • Designing for non-technical clinicians
    • One system across web and mobile
    • Testing with care teams
    • Working daily with PMs and developers

    Simple for the clinician. Calm for the patient.

    Sources: Andor Health and its press releases for milestones and figures, my LinkedIn for my role. Illustrations are drawn for this page, with fictional names. WCAG 2.1 AA targeted, keyboard operable, motion off under reduced-motion.